Service Engineer and Technical Specialist
Altium is a Life Science Equipment Supplier headquartered in Boston, MA. We provide International Trade, US Distribution of Equipment as well as pre-sale to post-sale support. Our customers range from Academic Research groups to Hospitals, Biotech and Pharmaceutical companies.
Working with Innovative brands and disruptive technologies is at the core of Altium ’s partnerships. To name a few, Altium is the authorized distributor of Nanolive S.A’s 3D ive cell imaging microscopes, PHI AB’s label-free Holomonitor for imaging and analysis of live cells, CellDynamics’s W8 Physical Cytometer for 3D Cell Culture Characterization, ROKIT Healthcare’s Dr. Invivo 4D6 Bioprinter and Organ Regenerator.
Altium is now hiring in multiple locations across the US to support our growing portfolio of equipment we offer. Altium is looking for a highly motivated Service Engineer & Technical Sales Specialist that is wiling to take on this multifaceted role with enthusiasm. To learn more about the brands and current product offerings, please visit our website at www.nexusscientific.com
Location:
Multiple Locations (DC, MD, VA, PA, TX, MA, NY, NJ, CA, CO, FL)
Start Date:
As soon as possible/when we have the right candidate
Job Description:
Playing a key role in the quality and success of all our product sales and the experience of our existing customer base. This position is ideal for a self-motivated, practical, enthusiastic individual who has the technical background and the desire to work in a client-facing role. The aim of this role is to support the sales process as well as the installed base of our products by providing technical and maintenance services. The candidate will need to perform the installations of equipment at customer sites and will need to have great communication skills, an investigative mind, and be good at problem-solving with an attention to detail.
Tasks & Responsibilities:
- Field installations and optimization of equipment
- Field service visits for maintenance (as needed)
- Remote technical support
- Remote diagnostic, maintenance and troubleshooting
- Repairs
- Training users and other internal employees
- Create and maintain technical service documentation, knowledge base and procedures
- Maintain an open line of communication with and escalate critical issues to supplier partners
- Collaborate with Technical Sales Specialists internally as well as Service Engineers, Application Specialists and R&D externally (supplier partners)
- Maintain good relationships with customers and users
Desired Skills and Qualifications:
- Minimum B.S. in a Life Science, Engineering or Electronics related field
- Prior field sales/service experience
- Prior knowledge of laboratory equipment such as imaging equipment is a plus
- Driver’s license
- Self-starter with a motivation to set their own schedule and work independently
- Enthusiasm to support new technologies in the market
- Team player spirit, a quick perception and a resourceful and fast-learning mindset
- Great organization and planning skills with and ability to keep-up with a faced-paced environment
- Service oriented and continuous improvement mindset
- Creative approach to problem-solving
- Good communication skills with customers
- Excellent computer skills
What we can offer
You will get the opportunity to work in dynamic environment with highly motivated, competent and experienced individuals. You will be working with cutting-edge technology and be a part of multiple larger teams to make these solutions available and accessible to the US market.